Commit a1a2bb9d authored by Uwe Jandt (DESY, HIFIS)'s avatar Uwe Jandt (DESY, HIFIS) Committed by Uwe Jandt (DESY, HIFIS)
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added basic SLC for Helpdesk

parent 2cd0f7c0
Pipeline #94932 passed with stages
in 8 minutes and 30 seconds
......@@ -97,7 +97,7 @@
{
"_id": "svc-01eb1186-0399-14bc-9b3c-2b511c03e98b",
"name": "HIFIS Helpdesk",
"description": "HIFIS Helpdesk Ticketing System based on Zammad.\n<h3>User Enablement:</h3>\nThis Helpdesk service can be used free-of-charge by anybody within Helmholtz and their partners. Login via the Helmholtz AAI / Gitlab. Your account will automatically be provisioned.\n<br><br>\nContact for user support: <a href=\"mailto:support@hifis.net\">support@hifis.net.</a>",
"description": "HIFIS Helpdesk Ticketing System based on Zammad.\n<h3>User Enablement:</h3>\nThis Helpdesk service can be used free-of-charge by anybody within Helmholtz and their partners. Login via the Helmholtz AAI / Gitlab. Your account will automatically be provisioned.\n<br><br>\nContact for user support: <a href=\"mailto:support@hifis.net\">support@hifis.net.</a><h3>Service Level Commitment (SLC):</h3><ul><li>Service Level:</li><ul><li>HIFIS members will be Agents responding to tickets</li><li>Helmholtz employees will be customers (= creating tickets)</li></ul><li>Backup: Yes, for restoring the whole service</li><li>No limitations planned</li><li>Service data handled and stored in center</li></ul>",
"summary": "HIFIS Helpdesk Ticketing System based on Zammad.",
"entryPoint": "https://support.hifis.net",
"version": "1.0.1",
......
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