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    ---
    title: <i class="fas fa-question-circle"></i> FAQ - Frequently Asked Questions
    layout: default
    excerpt:
        Collection of Frequently Asked Question (FAQ) about HIFIS Software.
    ---
    
    ## General
    {:.text-success}
    #### [What is the mission of HIFIS Software?][1]
    HIFIS Software Services mission is to empower scientists of any domain to
    implement and to perpetuate modern scientific software development principles
    in order to make research software engineering more sustainable.
    
    #### [How can HIFIS Software help me as a researcher?][2]
    Developing software is an essential part of a modern research process.
    Reproducible high-quality research requires a sustainable software devlopment
    process. HIFIS Software helps you with four different components:
    - [Education & Training](services#training)
    - [Technology Services](services#technology)
    - [Consulting Services](services#consulting)
    - [Community Services](services#community)
    
    #### [Whom can I talk to about HIFIS Software in my Helmholtz center?][3]
    Visit the [team page](team) for getting contact information. If there is no
    HIFIS Software associate in your center yet, we are happy to help to find
    and nominate someone in your institute as [contact person][contact].
    
    #### [My Helmholtz center is not directly involved into HIFIS Software. Do you still help me?][4]
    Yes, of course. HIFIS in general is a Helmholtz-wide platform that aims to
    provide offers for **all** Helmholtz centers.
    
    #### [Is there more in HIFIS than the Software Cluster?][5]
    Yes, there exist two more clusters within HIFIS:
    
    - *Backbone Services* - provide a stable network infrastructure and jointly
      usable core services in order to meet the increasing demand for networking 
      of research and the increasing volume of data in the Helmholtz Association
    - *Cloud Services* - offer a federated cloud platform
      to the entire scientific community and partners in the long tail of
      science
    
    Visit [www.hifis.net](https://www.hifis.net) for general information about
    HIFIS.
    
    #### [How should I acknowledge HIFIS assistance in a paper?][10]
    
    Please include something like this:
    
    > We gratefully acknowledge the HIFIS.net (Helmholtz Federated IT Services) 
    > Software team for ... (e.g. support with the [components above][2])
    
    ---
    ## Education & Training
    {:.text-success}
    #### [Which trainings are you able to offer?][6]
    Please have a look into our training catalogue. This is a collection of
    material that either is developed by external organizations, e.g.
    [The Carpentries](https://carpentries.org/), originates from various Helmholtz
    centers or is created by HIFIS Software itself.
    
    #### [Where do I find upcoming training events?][7]
    Our [events page](events) lists future events.
    
    #### [I need a software training for my research group. Can you provide one?][8]
    We are very happy to provide trainings for you. Please have a look into our
    [events page](events) first, to see future scheduled trainings. If there is no
    event that fits your needs, please [contact us][contact].
    
    ---
    ## Technology Services
    {:.text-success}
    #### [When are first Technology Services available for use?][9]
    It is planned to have the first usable services available by mid 2020. You can
    visit the [Technology Services](services#technology) page for further
    information.
    
    [1]: #what-is-the-mission-of-hifis-software
    [2]: #how-can-hifis-software-help-me-as-a-researcher
    [3]: #whom-can-i-talk-to-about-hifis-software-in-my-helmholtz-center
    [4]: #my-helmholtz-center-is-not-directly-involved-into-hifis-software-do-you-still-help-me
    [5]: #is-there-more-in-hifis-than-the-software-cluster
    [6]: #which-trainings-are-you-able-to-offer
    [7]: #where-do-i-find-upcoming-training-events
    [8]: #i-need-a-software-training-for-my-research-group-can-you-provide-one
    [9]: #when-are-first-technology-services-available-for-use
    [10]: #how-should-i-acknowledge-hifis-assistance-in-a-paper
    [contact]: mailto:{{ site.contact_mail }}