Updated faq.md with input from software.hifis.net

faq.md

@@ -8,9 +8,48 @@ excerpt:
 
 ## General
 {:.text-success}
+
 #### [What is the mission of HIFIS?][1]
 The Helmholtz Infrastructure for Federated ICT Services (HIFIS) ensures an
 excellent information environment for outstanding research in all
-Helmholtz research fields.
+Helmholtz research fields. See also our [**Mission Summary**](/mission).
+
+#### [How can HIFIS help me as a researcher?][2]
+The purpose of HIFIS is to support science and scientists. The HIFIS platform will build
+- the [**Helmholtz Cloud**](#helmholtz-cloud), providing a portfolio of seamlessly accessible IT services to simplify your daily work,
+- a **Helmholtz-wide login mechanism**, the [Helmholtz AAI]({% post_url 2020/07/2020-07-24-helmholtz-aai %}),
+- a stable, high-bandwidth **network infrastructure** connecting all Helmholtz centers,
+- [**Software services**](#software-services) to provide you with a common platform,
+  [training](https://software.hifis.net/events) and
+  [support](https://software.hifis.net/services/consulting) for high-quality sustainable software development.
+
+
+#### [When will all of this take place?][3]
+The HIFIS platform was set up in 2019, with basic infrastructure services (AAI) and pilot services online in 2020. The initial cloud service portfolio is expected to be available by
+end of 2020. Please also refer to our [**HIFIS Roadmap**](/roadmap) to stay up to date.
+The 
+[Software Services Training](https://software.hifis.net/events)
+and 
+[Support platform](https://software.hifis.net/services/consulting) is already available.
+
+
+#### [My Helmholtz center is not directly involved into HIFIS. Do you still help me?][4]
+Yes, of course. HIFIS is a Helmholtz-wide platform that aims to
+provide offers for **all** Helmholtz centers. 
+Please [contact our HIFIS Office](mailto:office@hifis.net) or any of the [HIFIS team members](/team) to get assistance.
+
+
+#### [How should I acknowledge HIFIS assistance in a publication?][10]
+
+Please include the following text:
+
+> We gratefully acknowledge the HIFIS (Helmholtz Federated IT Services) 
+> team for ... (e.g. support with the [components above][2])
+
+
 
 [1]: #what-is-the-mission-of-hifis
+[2]: #how-can-hifis-software-help-me-as-a-researcher
+[3]: #when-will-this-happen
+[4]: #my-helmholtz-center-is-not-directly-involved-into-hifis-do-you-still-help-me
+[10]: #how-should-i-acknowledge-hifis-assistance-in-a-paper