HIFIS Helpdesk in Roadmap

_roadmap/overall/2020-09-01.md

+---
+date: 2020-09-01
+title: Tasks in Sept 2020
+service: overall
+---
+
+## Start of HIFIS Helpdesk
+
+A common contact point for all queries and support requests shall be introduced. This will be realized using a ticketing system, allowing to distribute tasks related to the different HIFIS clusters, especially Cloud Services and Software Services.