Merge branch '17-FAQ' into 'master'

Resolve "FAQ"

Closes #17

See merge request hifis/hifis.net!37

faq.md

@@ -8,9 +8,60 @@ excerpt:
 
 ## General
 {:.text-success}
+
 #### [What is the mission of HIFIS?][1]
 The Helmholtz Infrastructure for Federated ICT Services (HIFIS) ensures an
 excellent information environment for outstanding research in all
-Helmholtz research fields.
+Helmholtz research fields. See also our [**Mission Summary**](mission).
+
+#### [How can HIFIS help me as a researcher?][2]
+The purpose of HIFIS is to support science and scientists. Within the HIFIS platform, we are building:
+- The [**Helmholtz Cloud**](.), providing a portfolio of seamlessly accessible IT services to simplify your daily work.
+- All cloud services and software trainings and support are free of charge!
+- A **Helmholtz-wide login mechanism**, the [Helmholtz AAI]({% post_url 2020/07/2020-07-24-helmholtz-aai %}),
+- A stable, high-bandwidth **network infrastructure** connecting all Helmholtz centers,
+- [**Software services**](https://software.hifis.net) to provide you with a common platform,
+  [training](https://software.hifis.net/events) and
+  [support](https://software.hifis.net/services/consulting) for high-quality sustainable software development.
+
+
+#### [When will all of this take place?][3]
+The HIFIS platform was set up in 2019, with basic infrastructure services (AAI) and pilot services online in 2020. The initial cloud service portfolio is expected to be available by
+end of 2020. Please also refer to our [**HIFIS Roadmap**](roadmap) to stay up to date.
+The 
+[Software Services Training](https://software.hifis.net/events)
+and 
+[Support platform](https://software.hifis.net/services/consulting) is already available.
+
+#### [Anything I can do to get things done faster?][4]
+We have several pilot cloud services and installations running. Please [contact our HIFIS Office](mailto:office@hifis.net) if you need urgent assistance.
+
+#### [Where can I register for a newsletter?][6]
+Currently, we do not send newsletters as it would imply for us to collect large amounts of personal data. To stay updated, you are invited to check out 
+[our RSS news feed]({{ site.feed.collections.posts.path | relative_url }}) - 
+besides, of course, regularly checking our website and [**news section!**](news)
+
+
+
+#### [My Helmholtz center is not directly involved into HIFIS. Do you still help me?][5]
+Yes, of course. HIFIS is a Helmholtz-wide platform that aims to
+provide offers for **all** Helmholtz centers. 
+Please [contact our HIFIS Office](mailto:office@hifis.net) or any of the [HIFIS team members](team) to get assistance.
+
+
+#### [How should I acknowledge HIFIS assistance in a publication?][10]
+
+Please include the following text:
+
+> We gratefully acknowledge the HIFIS (Helmholtz Federated IT Services) 
+> team for ... (e.g. support with the [components above][2])
+
+
 
 [1]: #what-is-the-mission-of-hifis
+[2]: #how-can-hifis-help-me-as-a-researcher
+[3]: #when-will-all-of-this-take-place
+[4]: #anything-i-can-do-to-get-things-done-faster
+[5]: #my-helmholtz-center-is-not-directly-involved-into-hifis-do-you-still-help-me
+[6]: #where-can-i-register-for-a-newsletter
+[10]: #how-should-i-acknowledge-hifis-assistance-in-a-publication