<h2id="What-HIFIS-can-do-for-IT-supporters">What HIFIS can do for IT supporters</h2><ol>
<ol>
<li>
<p>We provide a <strong>multitude of cloud services</strong> for Helmholtz.
That is, several services are already provided ready-to-use by selected centres for the Helmholtz Association, others are bound to specific usage conditions, and further services may be in the pipeline or can be requested.</p>
That is, several services are already provided ready-to-use by selected centres for the Helmholtz Association, others are bound to specific usage conditions, and further services may be in the pipeline or can be <a href="mailto:support@hifis.net">requested</a>.</p>
<p>The provided services comprise collaboration tools, compute and storage services, and more.
See this <ahref="{{ "services/cloud/Helmholtz_cloud"|relative_url}}">overview for general explanations</a>, and, most importantly, the <ahref="https://helmholtz.cloud/services"><strong>Helmholtz Cloud Portal</strong></a> for a full overview on services, service descriptions and usage conditions.</p><p>
<strong>Further check our information on:</strong></p>
<ul>
<li><ahref="https://hifis.net/doc/service-portfolio/service-portfolio-management/current-services-in-portfolio/">Services that are scheduled to onboard soon (service pipeline)</a>.</li>
<li><ahref="https://aai.helmholtz.de/tutorial/2021/06/23/how-to-helmholtz-aai.html">How to use the central authentication and authorisation infrastructure (AAI)</a> to log in to services.</li>
<li><ahref="{{ "services/cloud/provider"|relative_url}}">Which steps to take to hand in new cloud services</a></li>
<li><ahref="https://hifis.net/doc/helmholtz-aai/howto-vos/">What to do if you want to register a service usage group</a> (so-called virtual organisation, VO)</li>
<li><ahref="https://hifis.net/doc/helmholtz-aai/howto-vo-management/">How to manage such service usage groups</a></li>
</ul>
See this <ahref="{{ "services/cloud/Helmholtz_cloud"|relative_url}}">overview for general explanations</a>, and, most importantly, the <ahref="https://helmholtz.cloud/services"><strong>Helmholtz Cloud Portal</strong></a> for a full overview on services, service descriptions and usage conditions.</p>
</li>
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@@ -40,6 +34,25 @@ If you **work in local IT support in a Helmholtz Centre**, find information here
<li><ahref="https://hifis.net/doc"><strong>Technical and Administrative Documentation for HIFIS Services</strong></a></li>
<li><ahref="https://hifis.net/doc/service-portfolio/service-portfolio-management/current-services-in-portfolio/">Cloud Services that are scheduled to onboard soon (service pipeline)</a></li>
<li><ahref="{{ "services/cloud/provider"|relative_url}}">Steps to take for handing in new Cloud Services</a></li>
<li><ahref="https://aai.helmholtz.de/tutorial/2021/06/23/how-to-helmholtz-aai.html">Illustrated tutorial on how to use AAI <iclass="fas fa-external-link-alt"></i></a>— the central Authentication and Authorisation Infrastructure — to log in to services</li>
<li><ahref="https://hifis.net/doc/helmholtz-aai/howto-vos/">How to register a service usage group</a>— a so-called virtual organisation (VO)</li>
<li><ahref="https://hifis.net/doc/helmholtz-aai/howto-vo-management/">How to manage such service usage groups</a></li>
In general, we are <i>not</i> entitled to assist with any problems or issues that can and should be solved locally, i.e. within one centre or institute.
The Helmholtz Cloud is a platform of the Helmholtz Association that enables IT resources to be shared. A Helmholtz Centre can make selected IT services available so that other Hemholtz Centres can use them seamlessly and free of charge. Helmholtz-wide projects and initiatives can also participate. The services also allows to integrate external guests, so that national and international scientific collaborations are easily possible.
The Helmholtz Cloud is a platform of the Helmholtz Association that enables IT resources to be shared. A Helmholtz Centre can make selected IT services available so that other Hemholtz Centres can use them seamlessly and free of charge. Helmholtz-wide projects and initiatives can also participate. The services also allow to integrate external guests, so that national and international scientific collaborations are easily possible.
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<h3> Technical and Administrative Documentation about HIFIS</h3>
<p>
The <ahref="https://hifis.net/doc/">Documentation for HIFIS Services, Helmholtz AAI, and Helmholtz Cloud</a> summarizes all public technical and administrative documentation for the Helmholtz Federated IT Services (HIFIS) platform. It offers detailed information about Helmholtz AAI, Backbone, Cloud and Software Service, AAI Policies and Process Frameworks etc.
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<h3>Becoming Service Provider</h3>
<p>
A service provider can hand in a service for Helmholtz Cloud at any time. The Application form for potential Helmholtz Cloud Services is online available in (<ahref="https://plony.helmholtz-berlin.de/">Plony</a>). Detailed step-by-step instruction on the Application Form is available on the landing page of Plony.
A service provider can hand in a service for Helmholtz Cloud at any time. The application form for potential Helmholtz Cloud Services is online available in <ahref="https://plony.helmholtz-berlin.de/">Plony</a>. Detailed step-by-step instruction on the application form is available on the landing page of Plony.
</p>
<p>
Helmholtz Cloud is subject to the Process Framework for the <ahref="https://www.hifis.net/doc/process-framework/Chapter-Overview/">Helmholtz Cloud Service Portfolio</a> which includes the <ahref="https://www.hifis.net/doc/process-framework/3_Service-Portfolio-Management/3.4_Processes-regarding-the-Service-Portfolio/3.4.2_Onboarding-Process-for-new-Services/">Onboarding Process</a>. It explains how processes work, which roles are involved and how processes are interconnected.
<h3>Service Types: Full Service or Pilot Service</h3>
<h4>Service Types: Full Service or Pilot Service</h4>
<p>
A fully integrated Helmholtz service means that the service has gone through the complete onboarding process: all information is available, all interfaces are ready. But it may happen that a service is to be available while this information and interfaces are still being developed. Find more information about <ahref="https://www.hifis.net/doc/process-framework/3_Service-Portfolio-Management/3.2_Service-Type-Definitions/3.2.0_Service-Type-Definitions/">Fully integrated and pilot services</a>.
A fully integrated Helmholtz service means that the service has gone through the complete onboarding process: all information is available, all interfaces are ready. But it may happen that a service is made available while this information and interfaces are still being developed, hence a pilot service. Find more information about <ahref="https://www.hifis.net/doc/process-framework/3_Service-Portfolio-Management/3.2_Service-Type-Definitions/3.2.0_Service-Type-Definitions/">fully integrated and pilot services</a>.
</p>
<h3>The Service Selection Criteria</h3>
<h4>The Service Selection Criteria</h4>
<p>
In order to identify the services fitting into Helmholtz Cloud Service Portfolio, a bunch of objective <ahref="https://www.hifis.net/doc/process-framework/3_Service-Portfolio-Management/3.4_Processes-regarding-the-Service-Portfolio/3.4.2_Onboarding-Process-for-new-Services/#the-service-selection-criteria">service selection criteria</a> has been worked out.
</p>
<p>
The criteria are divided into three criteria types: Exclusion criteria, Weighting criteria and Information criteria. The Application Form focuses on the Exclusion Criteria, whereas the Service Canvas gathers the information required to evaluate the weighting and information criteria in the second step.
The criteria are divided into three types: Exclusion criteria, weighting criteria and information criteria. The application form focuses on the exclusion criteria, whereas the Service Canvas gathers the information required to evaluate the weighting and information criteria in the second step.
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### Helmholtz Cloud Service Portfolio
Service Portfolio Management in terms of ITIL consists of three main components:
* the [Service Pipeline](https://hifis.net/doc/service-portfolio/service-portfolio-management/current-services-in-portfolio/) = Upcoming Services
Service Portfolio Management in terms of Information Technology Infrastructure Library (ITIL) consists of three main components:
* the Service Pipeline = [Upcoming Services](https://hifis.net/doc/service-portfolio/service-portfolio-management/current-services-in-portfolio/)
* the Service Catalogue = currently provided Services, available on [Helmholtz Cloud Portal](https://helmholtz.cloud/services)
* the Retired Services = taken out of service
<h3>Feedback and Support</h3>
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<p>
Your service has specific technical challenges to function as a cloud service? (AAI, authorisation roles, licence limitations...) We, the HIFIS Cloud Team, are ready to help. Please contact us at <ahref="mailto:{{site.contact_mail}}">{{site.contact_mail}}</a>.
Your service has specific technical challenges to function as a cloud service, maybe in the fields of AAI, authorisation roles, licence limitations...? We, the HIFIS Cloud Team, are ready to help. Please contact us at <ahref="mailto:{{site.contact_mail}}">{{site.contact_mail}}</a>.
