Contact vs Helpdesk vs Support vs Consulting

Currently we have two links

• Header: "Contact"
• 6 Buttons: "Consulting"

Any need for "Helpdesk/Support"?

added 1 deleted label

@SpickerHZB @frust45 @erxleb87 any opintion on that?

E.g., we have no "helpdesk" wording currently.

I'd prefer to change Header/"Contact" to "Helpdesk"

assigned to @SpickerHZB

changed milestone to %Unification of software.hifis.net and hifis.net (V1.0)

There is nothing against this in principle. However if someone wanted to talk to the website admin for some reason, they would likely not consider the helpdesk as an option, I think.

Perhaps. However, if they don't see any other chance, the click the most appropriate variant, which would hopefully be the helpdesk

added to-be-discussed label

@jandt-desy I'm not sure what you are talking about? The white "support + contact" field at the top?

Yes and no... In page preview it's currently only "CONTACT"

I vote for "contact".

I see the helpdesk/support very closely linked to the Cloud Portal. Here on the HIFIS.net site, I think the distance is much greater. We should use helpdesk mainly when it is a support service for problem solving (incident and request management).

So I would say the website needs the common contact link, but not a helpdesk link.

Okay, fine for me, too ;)

Since Fredo also did not oppose to "Contact" -> close

assigned to @jandt-desy and unassigned @SpickerHZB

closed