Übersicht über alle (auch: geplante) Fragen, Reihenfolge etc.
this is not to be merged ever, as it contains too much content; will be broken down in smaller bits; this is just abused as overview and will be reorganized in due time
Sammlung neuer Fragen, abhaken, wenn auch Antwort formuliert ist
Page should include a short introduction, saying, if you can't find your answer here, contact HIFIS at ...
Draft, open for discussion and additions: those FAQs are "old ones", already online
General questions
General questions about HIFIS _(on project, meta, ...)
- What is the mission of HIFIS?
- When will all of this take place?
- Anything I can do to get things done faster?
- Where can I register for a newsletter? zu aktualisieren, wenn Newsletter fertig
- Where can I find more information about HIFIS? -> Lisa
Access and Service Portfolio
- My Helmholtz center is not directly involved into HIFIS. Do you still help me?
- Can I use these services when I am not associated with Helmholtz? -> Uwe?
- How can I access Cloud Services?
- Where do I find all the services? -> Lisa
- What do you offer in the area of ...? -> Annette: kann man die neuen Cloudportal-Karten nach Abschnitten im Forschungszyklus o. Ä. filtern? [ASpi] Dafür gibt es die Keywords und die Suche; bei Bedarf können neue Keywords entstehen
- I need a service for this and that. Is there a workflow to request a service or can I nominate a feature somewhere? [ASpi] A: einfach Ticket aufmachen; das startet den Request-for-Service-Process Re->
Questions about specific services and offers
Helmholtz Cloud
- Which services does HIFIS offer in the Helmholtz Cloud?
- Helmholtz Cloud services are free of charge - What does that mean?
- 18 centres - 1 login - What does that mean?
- Can I collaborate with non-Helmholtz-users?
- How can I access Helmholtz Cloud services?
- Why are some services offered twice or more?
Helmholtz AAI
- What is Helmholtz AAI?
- I accidentally refused to transfer my personal data when trying to log in to a service. Now I cannot use it. How to revert that?
- While logging in using my home organisation, I got an “Authentication failed” error.
- While logging in, I got an “Authorization Server got an invalid request / No OAuth context” error.
- How does the authentication via Helmholtz AAI work?
- How does the authorisation at the services work -or- how does a service know what I am allowed to do there?
- What is a virtual organisation?
- Which Helmholtz centres are connected to HelmholtzAAI?
- How do I create a new virtual organisation?
- Where do I find further information?
Helmholtz Codebase / GitLab
- How do I set up GitLab properly? -> Tobias>/strong>
- How can I use the Helmholtz Codebase / GitLab with external partners? -> -> Tobias
dCache
- How much data can I store and for how long? -> Uwe? Tobias?
- Can I set my data (partly) public, e.g. for publications? -> Lisa
- How do I read and write on this storage? Is there a documentation / user manual? -> Uwe? Tobias?
Consulting
- what can I ask you and what do you not offer? (rephrasing needed)
Workshops and Events
- Which workshops does HIFIS offer?
- How to request a workshop?
- Can I use your workshop materials for my own workshop?
- Do you help me with teaching my workshop, do offer something like "train the trainer"?
HIFIS for ... Personas
HIFIS for scientists
- how can you help me? -> Link zur Hifis for... Übersicht ergänzen
- can I include you in a funding proposal? -> Uwe?
- How should I acknowledge HIFIS assistance in a publication?
- Is there a workshop for my topic? Or could I request a customized one? -> Fredo?
- do you have a repository for my research data? -> Uwe? Frage u. a. in Zsh. mit DFG-Anträgen relevant
HIFIS for Software Engineers
- how can you help me? -> Link zur Hifis for... Übersicht -> Lisa
- Is there a workshop for my topic? Or could I request a customized one? [Duplikat von ...for scientists, auch für RSE relevant?]
- I have a problem with a research software project. How can you help me? zielt auf Consulting ab
- How should I acknowledge HIFIS assistance in a publication? [Duplikat von ...for scientists, auch für RSE relevant?]
HIFIS for Cloud Service Providers
- how can you help me? -> Link zur Hifis for... Übersicht -> Lisa
- I want to include a service from my Helmholtz institution in the HIFIS portfolio. Which steps do I need to take? -> Annette (kann Lisa aber auch aus der Übersicht ableiten, wenn das reicht)
- what are the criteria to become a Cloud Service Provider? -> Annette
- which services do you want or need? -> Annette
HIFIS for IT Support Experts
- how can you help me? -> Link zur Hifis for... Übersicht -> Lisa
- Users report a problem with one of your services. Whom can I contact / can I see somewhere, which service is down atm? -> Tobias?
- How can I reach your support, if I can't help the user locally?
part of Issue 227
noch nicht zugeordnet:
- I want access to DOI and licensing information to support my team. Where can I find the support for DOI, Licensing? zielt auf B2share
Activity
changed milestone to %Enhance the FAQs
added Content Enhancement FAQ to-be-discussed labels
assigned to @lisa.klaffki
@lisa.klaffki I am wondering about the Access and Service Portfolio topic. If I were a first-time user, I wouldn't see the context to the Helmholtz Cloud.
I have therefore named the topic Helmholtz Cloud and there I have written down the questions that come up frequently. Also, I would like to move all the questions of Access and Service Portfolio here.
@SpickerHZB yes, I see your point, the questions would either be covered with the AAI block or the Cloud. I guess when I drafted this months ago, I wasn't too sure, if everything would be provided via the portal. Or whatever. I approve the change :)
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@laura.marie.holz Can you have a look the draft of Helmholtz Cloud FAQ, please? It's a DESY note
assigned to @sophie.servan and unassigned @lisa.klaffki