Draft: adds new content to FAQs

this is not to be merged ever, as it contains too much content; will be broken down in smaller bits; this is just abused as overview and will be reorganized in due time

Sammlung neuer Fragen, abhaken, wenn auch Antwort formuliert ist

Page should include a short introduction, saying, if you can't find your answer here, contact HIFIS at ...

Draft, open for discussion and additions: those FAQs are "old ones", already online

General questions

General questions about HIFIS _(on project, meta, ...)

• What is the mission of HIFIS?
• When will all of this take place?
• Anything I can do to get things done faster?
• Where can I register for a newsletter? zu aktualisieren, wenn Newsletter fertig
• Where can I find more information about HIFIS? -> Lisa

Access and Service Portfolio

• My Helmholtz center is not directly involved into HIFIS. Do you still help me?
• Can I use these services when I am not associated with Helmholtz? -> Uwe?
• How can I access Cloud Services?
• Where do I find all the services? -> Lisa
• What do you offer in the area of ...? -> Annette: kann man die neuen Cloudportal-Karten nach Abschnitten im Forschungszyklus o. Ä. filtern?
• I need a service for this and that. Is there a workflow to request a service or can I nominate a feature somewhere? -> Uwe?

Questions about specific services and offers

Helmholtz AAI

• What is Helmholtz AAI?
• I accidentally refused to transfer my personal data when trying to log in to a service. Now I cannot use it. How to revert that?
• While logging in using my home organisation, I got an “Authentication failed” error.
• While logging in, I got an “Authorization Server got an invalid request / No OAuth context” error.
• How does the authentication via Helmholtz AAI work?
• How does the authorisation at the services work -or- how does a service know what I am allowed to do there?
• What is a virtual organisation?
• Which Helmholtz centres are connected to HelmholtzAAI?
• How do I create a new virtual organisation?
• Where do I find further information?

Helmholtz Codebase / GitLab

• How do I set up GitLab properly? -> Tobias>/strong>
• How can I use the Helmholtz Codebase / GitLab with external partners? -> -> Tobias

dCache

• How much data can I store and for how long? -> Uwe? Tobias?
• Can I set my data (partly) public, e.g. for publications? -> Lisa
• How do I read and write on this storage? Is there a documentation / user manual? -> Uwe? Tobias?

Consulting

• what can I ask you and what do you not offer? (rephrasing needed)

Workshops and Events

• Which workshops does HIFIS offer?
• How to request a workshop?
• Can I use your workshop materials for my own workshop?
• Do you help me with teaching my workshop, do offer something like "train the trainer"?

HIFIS for ... Personas

HIFIS for scientists

• how can you help me? -> Link zur Hifis for... Übersicht ergänzen
• can I include you in a funding proposal? -> Uwe?
• How should I acknowledge HIFIS assistance in a publication?
• Is there a workshop for my topic? Or could I request a customized one? -> Fredo?
• do you have a repository for my research data? -> Uwe? Frage u. a. in Zsh. mit DFG-Anträgen relevant

HIFIS for Software Engineers

• how can you help me? -> Link zur Hifis for... Übersicht -> Lisa
• Is there a workshop for my topic? Or could I request a customized one? [Duplikat von ...for scientists, auch für RSE relevant?]
• I have a problem with a research software project. How can you help me? zielt auf Consulting ab
• How should I acknowledge HIFIS assistance in a publication? [Duplikat von ...for scientists, auch für RSE relevant?]

HIFIS for Cloud Service Providers

• how can you help me? -> Link zur Hifis for... Übersicht -> Lisa
• I want to include a service from my Helmholtz institution in the HIFIS portfolio. Which steps do I need to take? -> Annette (kann Lisa aber auch aus der Übersicht ableiten, wenn das reicht)
• what are the criteria to become a Cloud Service Provider? -> Annette
• which services do you want or need? -> Annette

HIFIS for IT Support Experts

• how can you help me? -> Link zur Hifis for... Übersicht -> Lisa
• Users report a problem with one of your services. Whom can I contact / can I see somewhere, which service is down atm? -> Tobias?
• How can I reach your support, if I can't help the user locally?

part of Issue 227

noch nicht zugeordnet:

• I want access to DOI and licensing information to support my team. Where can I find the support for DOI, Licensing? zielt auf B2share