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---
title: <i class="fas fa-question-circle"></i> FAQ - Frequently Asked Questions
title: <i class="fas fa-question-circle"></i> FAQ &mdash; Frequently Asked Questions
title_image: default
layout: default
excerpt:
Collection of Frequently Asked Question (FAQ) about HIFIS.
---
## General
## General questions about HIFIS
{:.text-success}
<details class="my-3">
@@ -14,46 +14,27 @@ excerpt:
<strong id="what-is-the-mission-of-hifis"><a href="#what-is-the-mission-of-hifis">What is the mission of HIFIS?</a></strong>
</summary>
<div>
<p>The Helmholtz Infrastructure for Federated ICT Services (HIFIS) ensures an
<b>Our Aim</b>
<p>The top position of Helmholtz research is increasingly based on cross-centre and international cooperation and common access to data treasure and -services.
At the same time, the significance of a sustainable software development for the research process is recognised.</p>
<p><b>HIFIS builds and sustains an excellent IT infrastructure connecting all Helmholtz research fields and centres.</b></p>
<p>This includes the Helmholtz Cloud, where members of the Helmholtz Association of German Research Centres provide selected IT-Services for joint use. HIFIS further supports Research Software Engineering (RSE) with a high level of quality, visibility and sustainability.</p>
<p>The HIFIS clusters develop technologies, processes and policy frameworks for harmonized access to fundamental backbone services, such as Helmholtz AAI, and Helmholtz Cloud services. HIFIS Software also provides education, technology, consulting and community services.</p>
<p><b>Helmholtz Digital Services for Science — Collaboration made easy.</b></p>
<p>The Helmholtz Infrastructure for Federated ICT Services (HIFIS) ensures an
excellent information environment for outstanding research in all
Helmholtz research fields.</p>
<p><i class="fas fa-headphones"></i>
<strong>You are invited to <a href="https://resonator-podcast.de/2021/res172-hifis/">tune in to the recent Resonator podcast on HIFIS</a>, to get an idea on the our aims and scope!</strong> (German only)
<p><i class="fas fa-headphones"></i>
You are invited to <a href="https://resonator-podcast.de/2021/res172-hifis/">tune in to the Resonator podcast episode on HIFIS</a>, to get an idea on the our aims and scope! (German only)
<i class="fas fa-headphones"></i></p>
</div>
</details>
<details class="my-3">
<summary>
<strong id="how-can-hifis-help-me-as-a-researcher"><a href="#how-can-hifis-help-me-as-a-researcher">How can HIFIS help me as a researcher?</a></strong>
</summary>
<div>
<p>The purpose of HIFIS is to support science and scientists. Within the HIFIS platform, we are building:</p>
<ul>
<li>The <a href="https://helmholtz.cloud"><strong>Helmholtz Cloud</strong></a>, providing a portfolio of seamlessly accessible IT services to simplify your daily work.</li>
<li>All cloud services and software trainings and support are free of charge!</li>
<li>A <strong>Helmholtz-wide login mechanism</strong>, the <a href="https://aai.helmholtz.de">Helmholtz AAI</a>,</li>
<li>A stable, high-bandwidth <strong>network infrastructure</strong> connecting all Helmholtz centers,</li>
<li><a href="{{ "services/software-overview" | relative_url }}"><strong>Software services</strong></a> to provide you with a common platform,
<a href="{% link events.md %}">training</a> and
<a href="{% link services/software/consulting.html %}">support</a> for high-quality sustainable software development.</li>
</ul>
</div>
</details>
<details class="my-3">
<summary>
<strong id="how-can-i-access-cloud-services"><a href="#how-can-i-access-cloud-services">How can I access Cloud Services?</a></strong>
</summary>
<div>
<p>It is easier than ever before, since you do not need to create new accounts with new passwords!
Just search for “Helmholtz AAI” when logging in and use your home institute’s credentials.</p>
<p>Please
<a href="https://aai.helmholtz.de/tutorial/2021/06/23/how-to-helmholtz-aai.html"><strong>refer to our pictured tutorial on how to access Cloud Services via Helmholtz AAI</strong></a>
for more details.</p>
</div>
</details>
<details class="my-3">
<summary>
<strong id="when-will-all-of-this-take-place"><a href="#when-will-all-of-this-take-place">When will all of this take place?</a></strong>
@@ -93,6 +74,18 @@ excerpt:
</div>
</details>
<details class="my-3">
<summary>
<strong id="where-can-I-find-more"><a href="#where-can-I-find-more">Where can I find more information about HIFIS?</a></strong>
</summary>
<div>
<p>tbd </p>
</div>
</details>
## Access and Service Portfolio
<details class="my-3">
<summary>
<strong id="my-helmholtz-center-is-not-directly-involved-into-hifis-do-you-still-help-me"><a href="#my-helmholtz-center-is-not-directly-involved-into-hifis-do-you-still-help-me">My Helmholtz center is not directly involved into HIFIS. Do you still help me?</a></strong>
@@ -104,6 +97,85 @@ excerpt:
</div>
</details>
<details class="my-3">
<summary>
<strong id="am-not-associated-with-Helmholtz"><a href="#am-not-associated-with-Helmholtz">Can I use these services when I am not associated with Helmholtz?</a></strong>
</summary>
<div>
<p>tbd</p>
</div>
</details>
<details class="my-3">
<summary>
<strong id="how-can-i-access-cloud-services"><a href="#how-can-i-access-cloud-services">How can I access Cloud Services?</a></strong>
</summary>
<div>
<p>It is easier than ever before, since you do not need to create new accounts with new passwords!
Just search for “Helmholtz AAI” when logging in and use your home institute’s credentials.</p>
<p>Please
<a href="https://aai.helmholtz.de/tutorial/2021/06/23/how-to-helmholtz-aai.html"><strong>refer to our pictured tutorial on how to access Cloud Services via Helmholtz AAI</strong></a>
for more details.</p>
</div>
</details>
<details class="my-3">
<summary>
<strong id="find-services"><a href="#find-services">Where do I find all the services?</a></strong>
</summary>
<div>
<p>tbd </p>
</div>
</details>
<details class="my-3">
<summary>
<strong id="what-do-you-offer-on-subject"><a href="#what-do-you-offer-on-subject">What do you offer on this subject or that workflow?</a></strong>
</summary>
<div>
<p>tbd </p>
</div>
</details>
<details class="my-3">
<summary>
<strong id="need-a-service"><a href="#need-a-service">I need a software for this and that. Is there a workflo to request a service or can I nominate a cool feature for integration into the portfolio somewhere?</a></strong>
</summary>
<div>
<p>tbd </p>
</div>
</details>
## HIFIS for Scientists
<details class="my-3">
<summary>
<strong id="how-can-hifis-help-me-as-a-researcher"><a href="#how-can-hifis-help-me-as-a-researcher">How can HIFIS help me as a researcher?</a></strong>
</summary>
<div>
<p>The purpose of HIFIS is to support science and scientists. This <a href="https://hifis.net/hifisfor/scientists">overview</a> is a good pont to start your journey into HIFIS.</p>
<p>Within the HIFIS platform, we are building:</p>
<ul>
<li>The <a href="https://helmholtz.cloud"><strong>Helmholtz Cloud</strong></a>, providing a portfolio of seamlessly accessible IT services to simplify your daily work.</li>
<li>All cloud services and software trainings and support are free of charge!</li>
<li>A <strong>Helmholtz-wide login mechanism</strong>, the <a href="https://aai.helmholtz.de">Helmholtz AAI</a>,</li>
<li>A stable, high-bandwidth <strong>network infrastructure</strong> connecting all Helmholtz centers,</li>
<li><a href="{{ "services/software-overview" | relative_url }}"><strong>Software services</strong></a> to provide you with a common platform,
<a href="{% link events.md %}">training</a> and
<a href="{% link services/software/consulting.html %}">support</a> for high-quality sustainable software development.</li>
</ul>
</div>
</details>
<details class="my-3">
<summary>
<strong id="include-in-funding-proposal"><a href="#include-in-funding-proposal">Can I include your services in a funding proposal?</a></strong>
</summary>
<div>
<p>tbd </p>
</div>
</details>
<details class="my-3">
<summary>
<strong id="how-should-i-acknowledge-hifis-assistance-in-a-publication"><a href="#how-should-i-acknowledge-hifis-assistance-in-a-publication">How should I acknowledge HIFIS assistance in a publication?</a></strong>
@@ -117,6 +189,61 @@ excerpt:
</div>
</details>
<details class="my-3">
<summary>
<strong id="workshop-request"><a href="#workshop-request">Is there a workshop for my topic? Or could I request a customized one?</a></strong>
</summary>
<div>
<p>tbd </p>
</div>
</details>
<details class="my-3">
<summary>
<strong id="trustworthy-repository"><a href="#trustworthy-repository">DO you have a trustworthy long-term repository for my research data?</a></strong>
</summary>
<div>
<p>tbd </p>
</div>
</details>
## HIFIS for Software Engineers
<details class="my-3">
<summary>
<strong id="how-can-hifis-help-me-as-rse"><a href="#how-can-hifis-help-me-as-rse">How can HIFIS help me as a Research Softwaren Engineer?</a></strong>
</summary>
<div>
<p> <a href="https://hifis.net/hifisfor/rse">overview </a></p>
</div>
</details>
## HIFIS for Cloud Service Providers
<details class="my-3">
<summary>
<strong id="how-can-hifis-help-me-as-provider"><a href="#how-can-hifis-help-me-as-provider">How can HIFIS help me as a (potential) Cloud Servide Provider?</a></strong>
</summary>
<div>
<p> <a href="https://www.hifis.net/services/cloud/provider.html">overview</a></p>
</div>
</details>
## HIFIS for IT Support Experts
<details class="my-3">
<summary>
<strong id="how-can-hifis-help-me-as-itsupport"><a href="#how-can-hifis-help-me-as-itsupport">How can HIFIS help me as an IT Support Expert?</a></strong>
</summary>
<div>
<p> <a href="https://hifis.net/hifisfor/itsupport">overview</a> </p>
</div>
</details>
<details class="my-3">
<summary>
<strong id="trouble-report"><a href="#trouble-report">Users report a problem with one of your services. Whom can I contact / can I see somewhere which service is down?</a></strong>
</summary>
<div>
<p> tbd</p>
</div>
</details>

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